Shipping and Returns

Shipping

All pieces from Kathy Cartwright Jewellery are handcrafted with care and made to order. Please allow 3–5 business days for your order to be prepared before dispatch.

Domestic Shipping (US)

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days

You will receive a tracking number via email once your order has been dispatched.

International Shipping

We ship worldwide. International orders typically arrive within 10–21 business days depending on your location and local customs processing times. Please note that any customs duties or import taxes are the responsibility of the customer.

Returns & Exchanges

We want you to love your jewellery. If for any reason you are not completely satisfied, we accept returns within 14 days of delivery, provided the item is unworn and in its original condition.

How to Return

1. Contact us at [your email address] within 14 days of receiving your order.
2. We will provide you with return instructions.
3. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Non-Returnable Items

• Custom or personalised orders
• Items that have been worn, damaged, or altered
• Sale items

If your item arrives damaged or faulty, please contact us immediately with photos and we will make it right.